Canterbury Christ Church University

Sep 29, 2020

Canterbury Christ Church University
Location: Medway/Canterbury

For more than 50 years, Canterbury Christ Church University has been a big part of the Kent community, providing education that makes a real and positive difference in people’s lives. National Express Transport Solution has worked with Canterbury Christchurch University since 2010 and the East Kent depot has operated shuttles since September 2019 and has transported 13,500 passengers in one year. The shuttle bus is operated by The Kings Ferry travel services and operates Mondays to Fridays.

The challenge

Canterbury Christchurch University is based in multiple locations throughout Canterbury town such as the main campus, student and staff car park, library and sports centre. They require a regular shuttle service Monday to Friday to allow students and staff to travel from campus to campus. Shuttles are only required during term time.

The response

National Express Transport Solutions provides regular shuttle services operated from our East Kent depot. A total of 16 return shuttles are running Monday to Friday 08:00 – 18:10. Daily passenger reports are provided to ensure service is being utilised and to manage the timings, vehicle size etc. Coaches have been branded and have clear visual signs and run continuously throughout the day.

COVID response

Under current social distancing measures, we have had to limit the bus capacity to a maximum of 14 people, keeping every other seat empty (unless people are from the same household and they can then sit next to each other). When waiting to board the shuttle bus we ask that a 2m distance from others is maintained whilst queuing. When boarding, passengers will be required to load rear seats first and to leave the vehicle in reverse order to avoid walking past sitting passengers. It is mandatory for all passengers to wear a face-covering at all times when on the vehicle. Vehicles will be cleaned multiple times per day, including disinfecting high contact areas with antiviral products. Hand sanitiser will be available at the front of the shuttle. There is also onboard signage stating which seats can be used.

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