Over 10 years ago, the Kingsferry, part of National Express Transport Solutions, won the See Tickets tender to provide mass movement solutions to Glastonbury Festival goers. The tender process saw a trial run at Paddock Wood's Hop Farm; the rest is history. Kingsferry has been called on year-on-year to provide circa 900 vehicles from across the UK to support the transportation of 45,000 passengers to Glastonbury - with the furthest pick-up point being from Edinburgh. As part of Glastonbury's coach and ticket service, all passengers who board are issued their entry ticket to the festival by coach drivers.
When it comes to mass movement requirements, few top Glastonbury. Due to the nature of the hire, vehicles are sourced and secured a year prior to the event to ensure the client’s needs are met. Contact is kept with the client throughout the year allowing room for potential location changes or additional requirements which would then be immediately sourced.
Every year we create an operational plan to support the staggered arrival of the coaches on-site to prevent 900 coaches from causing congestion in the coach park. Pickup locations are assessed to ensure they are suitable for the coaches to park and passengers to board safely. The account manager and support team are on-site at Glastonbury to assist with the arrival and departure of the coaches. We are responsible for ensuring that all tickets are delivered to the operators in a timely manner and that they have the correct quantities for those boarding the coaches. We also provide all of our partner operators with a copy of their work tickets before setting off.
On the days of departures, our 24-hour operations and support teams are based in the office from the first departure until the last arrival. Close contact is maintained with the Client and on-site managers throughout the day to ensure all is running smoothly. Glastonbury's 2019 festival saw us complete 120,000 miles & 875 movements, transport 44,000 passengers, and distribute 23,000 tickets with a force of 362 drivers at the wheels of the operation.
Post-event we continue to offer support to the Client and passengers. Coach operations of this magnitude often receive a high volume of lost property calls which we handle and respond to as quickly as possible.
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