Contact Us

Contact our Customer Care Team

Send a message to our Customer Care team who will be in touch very shortly.

Please note this enquiry form is for coach hire only, if you are looking to contact the National Express team regarding your single seat ticket, please visit

Booking and travelling during Covid-19? We've got you covered

Call our team

For Private Hire, Business Travel and Commuter Services – You can call our expert team by dialling: 0845 257 9845. 

  • 07:30 – 18:30 Monday to Friday
  • 09:00 – 12:30 Saturdays

We offer a 24/7 support service for our customers through our industry-leading Operations team. You can contact them on  0845 257 9845. 

If you’re outside the UK, please call+44 845 257 9845.  Calls may be monitored or recorded for training.


For all Holiday and Day Excursion enquiries – you can call our team by dialling: 01329 242 617. 

  • 08:00 – 18:00 Monday to Friday
  • 09:00 – 17:00 Weekends

If you’re outside the UK, please call +44 01329 242 617. Calls may be monitored or recorded for training.


Send us an email

You can email us using our online form below or at one of the following addresses:

Commuter travel

Our Commuter Services are no longer in operation. To request your refund please complete our refund form.

For any commuter questions about the cease of the service and refunds, please email

What are your current response times?

Due to high contact volumes, our Social Media team on Twitter and Facebook aim to reply to messages and tweets within 4 hours between 9am-5.30pm, Monday to Friday.

For email enquiries, we will get back to you with a (human) response as soon as possible. During business hours (Monday-Friday 9am-5.30pm) that’s usually on the same day. Evenings and weekends may take us a little bit longer.

If you need a response from us urgently please drop us a line at 0845 257 9845 where our emergency 24/7 team will assist you.


Where to find us?

The National Express Transport Solutions Head Office is located in Gillingham:

The Travel Centre, Eastcourt Lane, Gillingham, Kent, ME8 6HW

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