Our Vision, Purpose and Values
Excellence
The most reliable in the industry
Safety
The safest mass transit operator
Customers
The most satisfied customers
People
The employer of choice
Environment
The environmental leader
Our core values
Being part of Mobico Group, Our Vision is to be the world’s premier shared mobility operator that customers trust and value. Our services offering safety, reliability and environmental standards which are rooted from a belief that driving modal shift from cars to mass transit is essential to a safe, green and prosperous future.
Our Purpose is to lead the modal shift from cars to mass transit. We seek to do this by earning our customers loyalty by providing safe, reliable and great value multi-modal services on clean and green vehicles.
Our Evolve Strategy sets out how we will drive the business forward with our clear vision and purpose. We deliver this through five customer propositions, which are enabled by focused application of technology to deliver superior outcomes for all our stakeholders.
The most reliable
We will lead the industry in reliability by striving for ever increasing levels of punctuality, and driving down cancelled services and lost miles
Through excellence in reliability we will meet customer expectations, deliver industry-leading services, be a recognised as a willing and constructive partner.
The safest
We will lead the industry in safety by continually driving down accidents
More than anything else, we value the safety of our customers, employees and the public generally. This priority is reflected in our policies and behaviours - the way we do business.
The most satisfied customers
Our customers will rate us the highest in the industry
Customers lie at the heart of our business, and maintaining their loyalty is key to our success. Everything we do focuses on exceeding our customers’ expectations for safe, clean and reliable services at a fair price.
The employer of choice
The be the place to work in mass transit.
We will embed a high performance culture that attracts and retains the best people. Delivering on our vision and for our customers is only possible if we are a good place to work. National Express recognises that our workforce is our greatest asset and we want each of our 48,000 employees to reach their full potential and to give their best.
The environmental leader
The world's greenest mass transit operator; a trusted partner in the communities we serve.
As a transport company, we don't just move vehicles. We are proud to play a vital part in our communities - whether that's getting people to work, taking them to see loved ones, effectively managing our environmental impact or, above all, taking children safely to and from school.
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