Discovery Tours

Worthing Coaches Powers Discovery Tours' Journeys

Background

Discovery Tours, a leading provider of UK and European excursions, has entrusted Worthing Coaches, part of National Express Transport Solutions, as their sole travel partner since 2007. This long-standing collaboration showcases the power of a reliable and comfortable transportation solution in creating exceptional travel experiences.

The challenge

Discovery Tours offers a wide variety of excursions, ranging from day trips within the UK to European getaways. This diversity necessitates a transportation partner that can cater to various needs:  

• Diverse Routes: Destinations span from historical landmarks like Stonehenge to bustling cities like Paris, requiring coaches suitable for both long and short journeys.  

• Multiple Pick-up Points: Passengers embark from various locations across South England, demanding a well-coordinated pick-up schedule.

• Comfort is King: Customers expect a comfortable on-board experience to enhance their enjoyment of the tour.

The Transport Solution

Worthing Coaches has tackled these challenges with a commitment to delivering exceptional service with a focus on comfort and reliability:

• Modern and Feature-Rich Fleet: Discovery Tours' passengers travel in style aboard 53-61 seater executive coaches. Features like climate-controlled cabins and onboard washrooms ensure a comfortable and convenient journey.

• Extensive Network Coverage: Worthing Coaches provides efficient transportation from pick-up points across South England, ensuring timely departures for all passengers.

• Unwavering Reliability: A modern, reliable fleet is prioritized to minimize disruptions. Robust contingency plans are also in place to address unexpected events such as vehicle breakdowns, ensuring minimal impact on tour schedules.

• Dedicated Account Management: A dedicated account manager and operations team at Worthing Coaches, boasting years of experience working with Discovery Tours, ensure seamless coordination and communication.

• Experienced Drivers: Regular, experienced drivers are assigned to each trip, fostering familiarity with routes and providing a high standard of customer service, contributing positively to the overall tour experience.

Results and Impact

The 18-year partnership between Worthing Coaches and Discovery Tours demonstrates the value of a reliable and comfortable transportation solution. By prioritising passenger comfort, offering efficient logistics, and providing unwavering dedication, Worthing Coaches empowers Discovery Tours to deliver unforgettable experiences for their customers.