Phoenix Group

Mitie Limited – Enhancing Employee Commute with Dedicated Shuttle Service

Background

National Express Transport Solutions is proud to partner with Mitie Limited in providing a dedicated employee shuttle service for staff travelling to and from the Phoenix Group Headquarters in Wythall, Birmingham. This service, which commenced in August 2023, is designed to offer a comfortable, reliable, and efficient commuting solution, enhancing the employee experience and promoting sustainable travel. 

The challenge

Mitie Limited sought a reliable transportation solution to connect employees arriving at Wythall Train Station (a key public transport hub) with the Phoenix Group Headquarters. The need was for a service that could accommodate varying train arrival times, provide a comfortable travel experience, and ensure consistent, reliable service.

The Transport Solution

National Express Transport Solution implemented a dedicated shuttle service using a 19-seater executive Mercedes minibus, operating from our Aston, Birmingham depot. The service runs Monday to Friday on a fixed timetable, with morning services collecting employees from various locations in South Birmingham, including Wythall Train Station, and transporting them to the Phoenix Group Headquarters. Afternoon services operate on a return schedule, ensuring a seamless journey for employees.

Key Features and Benefits:

• Dedicated Driving Team: A consistent team of drivers is assigned to the service, fostering familiarity with passengers, ensuring continuity, and delivering exceptional customer service. This personal touch enhances the overall travel experience.

• Executive Comfort: Passengers travel in a modern Mercedes executive minibus featuring full leather seating and a climate-controlled cabin, providing a relaxing and comfortable environment for employees starting or finishing their workday. This premium experience contributes to employee well-being and satisfaction.

• Seamless Integration with Public Transport: The service is specifically designed to connect with train arrival and departure times at Wythall Station, providing a seamless transition for employees using public transport.

• Data-Driven Optimisation: Passenger collation data is provided to Mitie Limited, allowing for monitoring of passenger usage and informed decision-making regarding service adjustments.

• Flexible Timetable Management: We maintain a continuous focus on timetable adjustments to accommodate variations in train schedules at Wythall Station, ensuring the service remains efficient and reliable. This proactive approach minimizes disruption for passengers.

Results and Impact

• Improved Employee Commute: The shuttle service provides a convenient and comfortable alternative to individual car travel, reducing stress associated with commuting and promoting a better work-life balance.

• Enhanced Employee Satisfaction: The premium travel experience and reliable service contribute to increased employee satisfaction and morale.

• Sustainable Transportation: By encouraging the use of public transport and providing a connecting shuttle, the service promotes sustainable travel practices and reduces carbon emissions.

• Reliable Partnership: National Express Transport Solutions has established a strong and collaborative partnership with Mitie Limited, delivering a consistent and high-quality service that meets their specific needs.