British Airways

British Airways, 2015 - 2020
Location: All BA UK operating airports

Background

British Airways, renowned as the international flag carrier airline of the United Kingdom, operates an extensive fleet from its strategic hubs at Heathrow and Gatwick airports. With a commitment to seamless operations and passenger satisfaction, British Airways sought a comprehensive transportation solution to facilitate the movement of crew and passengers to and from crucial sites and hubs, encompassing airside transport as well as daily shuttles between car parks, hotels, and terminals.

Ad-hoc transportation via Car, MPV or Coach:

The scope of services encompassed transport to key sites and transportation hubs, including airside transport, as well as crew transportation between car parks, hotels, and Heathrow Terminal 5. Moreover, the service extended to facilitating crew transportation to and from several airports, namely Edinburgh (EDI), Glasgow (GLA), Manchester (MAN), Newcastle (NCL), and Inverness Airport (INV).

Our tailored Transport Solution

Addressing British Airways' intricate transport needs, The Kings Ferry, a division of National Express Transport Solutions, provided a comprehensive ground transport solution. Thirteen buses were deployed seven days a week to serve essential BA sites and transport hubs, including airside locations. Additionally, four buses operated seven days a week to facilitate crew transport between the car park, Premier Inn, and Terminal 5.

Given the critical nature of BA's operations, a dedicated 24/7 operations team at London Heathrow ensured the smooth functioning of the bus services. This team meticulously managed pass applications and compliance with guidelines set forth by British Airways and Heathrow Airport Limited.

Furthermore, an adept team managed ad-hoc transportation, operating on a shift rotation from 07:00 to 23:00, seven days a week. This team remained accessible via a dedicated British Airways telephone line and email to swiftly address any issues. Advanced schedules, provided by BA or ground handlers, were meticulously interpreted and integrated into a bespoke booking system for allocation to the appropriate service partner.

The Role of Account Management:

The Account Manager played a pivotal role in fostering strong relationships with BA stakeholders and key UK suppliers. Monthly meetings were held to review bus services and address ongoing concerns. Additionally, comprehensive daily work reports offered service partners full visibility, enabling proactive measures to prevent service disruptions.

The Key to Success:

The successful fulfilment of British Airways' transportation requirements was attributed to the formation of a dedicated account team. This team collaborated closely with stakeholders, consistently monitoring and upholding contractual service level agreements to ensure operational excellence and passenger satisfaction.