Covid Guarantee

All private coach hire solutions booked through NETS or one of our Group businesses will automatically benefit from our Covid Guarantee.

So what does this mean for you? Simply, it means that you can book and travel in confidence. If you need to cancel your booking, your non-refundable deposit can be reallocated to a future booking, no matter when this will be. Our standard cancellation fees apply, but if you cancel 8 days prior to your travel, you will receive a full refund*, and if we cancel your hire, you will receive a 100% refund.

We also promise to get you back safely, no matter what. So if part of your group or all of your group needs to isolate whilst away, we will help you get home with zero admin fee.

Not ready to book? No problem at all! Scroll down the page and leave us a couple of contact details so we can get in touch when you’re ready – no catch!

*maximum of 80% refund, with the remaining 20% non-refundable transport planning fee reallocated to a future booking/credited to your account.

Whether you have an existing coach hire contract or you are just looking to get an enquiry, we want to ensure that all of our customers have complete peace of mind whilst using our services.

At this moment in time, our Covid Guarantee does not apply to contracted services. But to see what support we can offer you and how we can help you to book with confidence and travel with trust, please get in touch with your dedicated Account Manager or call our team on 0845 257 9845.

This has been an incredibly difficult decision to make and has not been taken lightly. The ongoing challenges created by COVID 19 have reduced demand to such an extent that means our services are not commercially viable and unlikely to become so in the near future.

Coach holidays

Holidays are a luxury that we work hard to save up for. During these unprecedented times, we want to make sure that you still have complete peace of mind whilst booking your coach holiday with our team at Lucketts Travel Group, and we want to make sure that you know your booking is protected.

Our new ‘Flexible Booking Terms’ with low deposit options, free amendments and enhanced insurance cover give you the confidence to book our coach holiday.

Day trips

We offer a full money-back guarantee to our packaged day trips customers if we have to cancel or postpone a trip due to Covid-19. We also offer enhanced Covid-19 insurance cover for European day trips

Not ready to book? No problem at all! Scroll down the page and leave us a couple of contact details so we can get in touch when you’re ready – no catch!

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We will rearrange your booking free of charge if you need to change your date of travel due to coronavirus – no strings attached / All bookings that you cancel 8 days or more prior to the date of travel will receive an 80% refund on the cost of the coach hire.

Any hirer who makes a cancellation as a result of CoronaVirus will still be contractually obliged to pay the cancellation fees in accordance with the T&Cs agreed to at the time of booking. These are as follows:

Days prior to cancellation charge:

• 8 days or more 20%
• 6-7 days 25%
• 3-5 days 35%
• 2 days 50%
• 1 day 75%
• Day of Travel 100%

However, we will allow the following adjustments to assist customer requirements during this time:

1. To avoid forfeiting an amount paid or owed against a booking, you will be given the option to retain the 20% Transport Planning Fee, or any further amount paid, as credit towards the rescheduling of the hire at a later date in 2020/21. The rescheduled hire will require a new quote & may affect the price. There will be no admin fee for the rearranged hire.
2. For hires that are cancelled with 2 or fewer days left to the date of travel, the hirer will still be required to pay the cost of the driver for the hire.
3. For all hires that incur additional costs, the hirer will still be required to pay any of these that are not recoverable by the company when rescheduling the hire, including, but not limited to, Driver costs, driver accommodation costs, ferries & crossings, admission tickets, theatre tickets, catering costs, or other ancillary products purchased by the company for the purpose of this hire.

Standard booking details including pick up date & times, return journey date and times, pick up and drop off locations and passenger numbers can be amended for FREE up to 2 days prior to the initial date of travel. The updated booking will require a new quote & may affect the price. There will be no admin fee for updating these details.

• If National Express Transport Solutions (NETS) stop running private coach hire services due to Government restrictions i.e. travel bans or restricted travel for large group events, NETS will refund 100% of the value already paid for the booking.
• For all hires that incur additional costs, the hirer will still be required to pay any of these that are not recoverable by the company when rescheduling the hire, including, but not limited to, Driver costs, driver accommodation costs, ferries & crossings, admission tickets, theatre tickets, catering costs, or other ancillary products purchased by the company for the purpose of this hire.

• If the full group needs to self-isolate due to contracting coronavirus prior to their return journey, we will rearrange your return journey at no extra cost. Same day rearrangements will incur a charge and the cost of the rearranged hire may also incur a charge
• If the full group needs to self-isolate due to contracting coronavirus prior to their return journey, the vehicle and driver can stay with the group for the duration of the isolation period. There will be an additional charge incurred for the vehicle and driver to remain with the group.
• If part of the group needs to isolate due to contracting coronavirus and the remainder of the group will travel on the scheduled return journey, we will arrange a second return journey for the isolating passengers. This will be arranged free of charge and the customer will only be charged for coach hire.**

** All isolating passengers will be required to provide evidence of negative coronavirus tests and must be temperature checked prior to boarding the vehicle.

• All customers will have the ability to freeze their commute tickets for free if we are required to suspend our commuter services in line with Government guidelines.
• For customers who have purchased ticket(s) and no longer require our services, pro-rata refunds are available

Coach holidays flexible booking terms

All flexible booking terms for coach holidays and day trips end 31/12/20. Flexible booking terms include:

• Low deposit – Secure your holiday for just £25pp, when you book before 31.12.2020*
• Book now, pay later – Along with our new low deposit offer, we have extended the deadline for holiday payments. The full balance of your holiday is now due just 4 weeks before departure, valid until 31.12.2020*.
• Free amendments – Until the end of 2020, you can change or transfer your booking up to 28 days before departure for no extra cost*.
• New enhanced insurance cover – Our optional travel insurance can include cover for Covid-19 for a small supplement.

*Flexible booking terms are valid for new holiday bookings made by 31.12.2020. Flexible booking terms do not apply to Airtours or Cruise holidays. New low deposit of £25 has been reduced from our standard £75, and is valid for new bookings made by 31.12.2020. Book by 31.12.2020 to qualify for our Book Now, Pay Later offer. Amend your booking for free (normally £5 fee per change) by 31.12.2020. All holidays are subject to availability. Lucketts Travel reserves the right to end this offer at any time.

Packaged day trips guarantee

To offer day trip customers peace of mind whilst booking with the Lucketts Travel Group, we are offering a full money-back guarantee if we have to cancel or postpone a trip due to Covid-19. We also offer enhanced Covid-19 insurance cover for European day trips.