Your money and your safety is protected with our Covid Guarantee
Your booking is automatically protected should you need to amend or move your dates due to Covid-19.
A number of services booked with National Express Transport Solutions automatically benefit from our Covid Guarantee
View our Covid Safety page to find out more about our enhanced and new on-board safety measures, views FAQ’s and read our Customer Guidance Pack. Please click here
All private coach hire solutions booked through NETS or one of our Group businesses will automatically benefit from our Covid Guarantee.
So what does this mean for you? Simply, it means that you can book and travel in confidence. If you need to cancel your booking, your non-refundable deposit can be reallocated to a future booking, no matter when this will be. Our standard cancellation fees apply, but if you cancel 8 days prior to your travel, you will receive a full refund*, and if we cancel your hire, you will receive a 100% refund.
We also promise to get you back safely, no matter what. So if part of your group or all of your group needs to isolate whilst away, we will help you get home with zero admin fee.
Not ready to book? No problem at all! Scroll down the page and leave us a couple of contact details so we can get in touch when you’re ready – no catch!
*maximum of 80% refund, with the remaining 20% non-refundable transport planning fee reallocated to a future booking/credited to your account.
Whether you have an existing coach hire contract or you are just looking to get an enquiry, we want to ensure that all of our customers have complete peace of mind whilst using our services.
At this moment in time, our Covid Guarantee does not apply to contracted services. But to see what support we can offer you and how we can help you to book with confidence and travel with trust, please get in touch with your dedicated Account Manager or call our team on 0845 257 9845.
This has been an incredibly difficult decision to make and has not been taken lightly. The ongoing challenges created by COVID 19 have reduced demand to such an extent that means our services are not commercially viable and unlikely to become so in the near future.
Holidays are a luxury that we work hard to save up for. During these unprecedented times, we want to make sure that you still have complete peace of mind whilst booking your coach holiday with our team at Lucketts Travel Group, and we want to make sure that you know your booking is protected.
Our new ‘Flexible Booking Terms’ with low deposit options, free amendments and enhanced insurance cover give you the confidence to book our coach holiday.
We offer a full money-back guarantee to our packaged day trips customers if we have to cancel or postpone a trip due to Covid-19. We also offer enhanced Covid-19 insurance cover for European day trips
Not ready to book? No problem at all! Scroll down the page and leave us a couple of contact details so we can get in touch when you’re ready – no catch!
Powered by the Lucketts Travel Group
We will rearrange your booking free of charge if you need to change your date of travel due to coronavirus – no strings attached / All bookings that you cancel 8 days or more prior to the date of travel will receive an 80% refund on the cost of the coach hire.
Any hirer who makes a cancellation as a result of CoronaVirus will still be contractually obliged to pay the cancellation fees in accordance with the T&Cs agreed to at the time of booking. These are as follows:
Days prior to cancellation charge:
However, we will allow the following adjustments to assist customer requirements during this time:
Standard booking details including pick up date & times, return journey date and times, pick up and drop off locations and passenger numbers can be amended for FREE up to 2 days prior to the initial date of travel. The updated booking will require a new quote & may affect the price. There will be no admin fee for updating these details.
** All isolating passengers will be required to provide evidence of negative coronavirus tests and must be temperature checked prior to boarding the vehicle.
Coach holidays flexible booking terms
All flexible booking terms for coach holidays and day trips end 31/12/20. Flexible booking terms include:
*Flexible booking terms are valid for new holiday bookings made by 31.12.2020. Flexible booking terms do not apply to Airtours or Cruise holidays. New low deposit of £25 has been reduced from our standard £75, and is valid for new bookings made by 31.12.2020. Book by 31.12.2020 to qualify for our Book Now, Pay Later offer. Amend your booking for free (normally £5 fee per change) by 31.12.2020. All holidays are subject to availability. Lucketts Travel reserves the right to end this offer at any time.
Packaged day trips guarantee
To offer day trip customers peace of mind whilst booking with the Lucketts Travel Group, we are offering a full money-back guarantee if we have to cancel or postpone a trip due to Covid-19. We also offer enhanced Covid-19 insurance cover for European day trips.
*For private coach hire customers only. Does not apply to commuter, contracted services, business travel, coach holidays and day trip customers.
**Packaged coach holidays and day trips are run by the Lucketts Travel Group, part of National Express Transport Solutions.
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