Ticket and Trip Insurance
A new National Express product for added peace of mind!
Why buy insurance with us?
Travel insurance is an important part of any journey, particularly those in which you're taking luggage with you. If you're travelling with valuables, your home insurance may not cover you for any loss or damage to your possessions while you're away from home.
Our partnership with XCover.com means you can now travel with added peace of mind from just £3.75.
What is included
✔ Get a full refund (with zero excess) if you can’t travel for a number of reasons including illness and injury (pre-existing conditions excluded).
✔ Receive up to £500 in refunds in baggage cover for lost, damaged or stolen gadgets and other items.
✔ Receive up to £250 for a missed connection or missed departure, with zero excess.
Frequently asked questions
XCover.com is the trusted insurance partner for National Express, with over 3 million customers globally and an average 4.8 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover’s claims technology delivers hassle-free refunds and other reimbursements (including for stolen or damaged gadgets or other personal items).
Find out more at xcover.com/help.
You can add XCover.com’s Ticket & Trip Insurance when purchasing your coach tickets. Simply choose the Ticket & Trip Insurance option on the Add Extras page during checkout.
Alternatively, you can also add Ticket & Trip Insurance at any point using My Account. You can log in or sign up for a host of benefits on our My Account page.
You can view your policy documentation at any time, just login to xcover.com/account using the same email address you used to book your trip.
Your National Express coach ticket can be refunded through XCover’s claim centre.
To see a full list of what you’re covered for, please refer to your policy documentation or log into the XCover platform using the email address you purchased your tickets with.
Please visit xcover.com/claim to start the process. The XCover.com Claims Team aims to complete 95% of claims within 3 days. Keep an eye on your emails for further instructions once you’ve lodged your claim.
To see a full list of what you’re covered for, please refer to your policy documentation or log into the XCover platform using the email address you purchased your tickets with.
You can cancel your Ticket & Trip Insurance for a refund according to XCover.com’s terms and conditions. Please visit xcover.com/en/help/travel-modify to find out more.
