Double decker Kings Ferry coach picking up commuters in London

Kings Ferry Service Cancellation FAQ's

Important: The Kings Ferry commuter services ceased operating on 24th December, 2021 Click here to view more information

Why are the services being cancelled?

The commuter travel market has been heavily impacted by Covid-19 both nationally and locally. Demand levels have reduced dramatically for all transport providers in this sector and our own commuter services are at a point where they are no longer viable for us to continue operating.

Since the start of the pandemic, we have exhausted all options in trying to make this part of the business work. In light of the continued Covid uncertainties and updated Government guidance, we have taken the tough decision to end our commuter services on Friday 24th December 2021.

When will the commuter services stop operating?

The last day of service will be Friday 24th December when we will be operating a Christmas timetable.

Will the services restart again once Covid restrictions are eased?

There are currently no plans to restart the commuter service in the New Year. However, if the situation changes in the future, we’ll be keen to look at ways to bring back commuter services on a more viable footing.

Are The Kings Ferry going into administration?

No, The Kings Ferry will continue to provide private hire, corporate and contract services.

How do I apply for a refund for my Kings Ferry/Clarkes of London commuter ticket(s)?

When can I expect to receive a refund?

We process refunds on a monthly basis so you can expect to receive your refund within 30 days of completing our refund form.

Please click here to complete our refund form

If you completed our refund form more than 30 days ago and have not yet received your refund, please contact our team via commuter@thekingsferry.co.uk

How are ticket refunds calculated?

Ticket refunds will be calculated on a pro-rata basis for the period used. The remaining value will be refunded to the bank account nominated on our refund form.

My ticket has been frozen since the start of the pandemic, am I still eligible for a refund?

Yes, if the validity of your ticket was frozen due to Covid you can apply for a refund by completing our refund form.

Please click here to complete our refund form.

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